Refund Policy

At Lymzo, we are committed to ensuring your complete satisfaction with every purchase. If, for any reason, you are not entirely pleased with your order, our refund policy is designed to offer you a straightforward and hassle-free process.

1. Replacement Warranty

We provide a 3-day replacement warranty on all products. If you encounter any defects or issues with your purchase within the first 3 days of receipt, please contact us at lymzooofficial@gmail.com to initiate the replacement process. Our team will assist you in returning the defective item and arranging for a replacement.

2. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • The item must be unused, in its original packaging, and in the same condition that you received it.
  • The refund request must be made within 7 days of the purchase date.
  • Proof of purchase (receipt or order confirmation) is required.

3. Non-Refundable Items                                    

Certain items are non-refundable, including:

  • Gift cards
  • Perishable goods (such as food, flowers, or plants)

4. Process for Refunds

To request a refund, please follow these steps:

1.        Email Us: Contact our customer service team at lymzooofficial@gmail.com with your order details and the reason for the refund request.

2.        Return Authorization: Once your refund request is approved, we will provide you with a return authorization and instructions on how to send back the item.

3.        Return the Item: Ship the item back to us in its original packaging. You are responsible for the shipping costs for returning the item.

4.        Inspection and Approval: Upon receipt of the returned item, we will inspect it to ensure it meets our refund eligibility criteria. If approved, we will process your refund.

5. Refund Processing Time

Refunds will be processed within 7-10 business days after we receive and inspect the returned item. The refund will be applied to your original method of payment. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

6. Exchanges

If you wish to exchange an item for a different size, color, or model, please follow the replacement warranty process within the first 3 days of receipt. Exchanges are subject to product availability.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at lymzooofficial@gmail.com. We will arrange for a replacement or refund, including any applicable shipping costs.

8. Contact Us

For any questions or concerns regarding our refund policy, please reach out to our customer service team at lymzooofficial@gmail.com. We are here to assist you and ensure your shopping experience with Lymzo is exceptional.

Thank you for shopping with Lymzo.